The following statement sets out FEX’s policy relating to the collection, storage and use of personal information in the course of its business.
In this policy:
As an Australian Market Licence holder and market operator FEX has certain statutory obligations imposed on it under the Corporations Act. Under the FEX Rules, FEX may collect, use and disclose Personal Information in order to be able to effectively discharge these obligations.
As a receiver and provider of services to third parties, FEX may be required to collect, use and disclose Personal Information to discharge contractual obligations and in relation to potential employees during the recruitment process.
You should review this page periodically so that you are updated on any changes to the policy.
The type of personal information FEX collects may include: names, addresses, contact details, occupations and any other information required to meet contractual obligations and statutory obligations as a market operator in the provision of services or in relation to recruitment.
Personal information is collected in a variety of ways, including by way of personal contact such as business activities and events, as well as mail, telephone, email and internet. In some circumstances FEX may be provided personal information about an individual from a third party.
We may collect personal information about:
FEX may use or disclose Personal Information for the following purposes:
We will only use your Personal Information for the purpose for which you have provided it. We will not disclose your Personal Information to third parties, unless you consent or in other circumstances where such disclosure is required or authorised by law.
We are required by under the terms of our Australian Market Licence to record all telephone calls we have with you. We shall make a recording of all telephone calls with you including where you lodge a dispute, or where there is a discussion regarding any aspect of your interaction with us. We will not tell you each time we record a call. You acknowledge this and agree to such recordings being made, and, you agree that the relevant recordings and/or any records of your transactions may be made available to the regulatory authority to enable any dispute to be determined in accordance with FEX’s Rules.
Personal information may also be collected by cookies when you use our website and apps. See Cookies below for further information.
We collect and hold, use and disclose personal information for purposes including the following:
Other entities in the FEX Group may use your personal information to contact you about products or services that may be of interest to you. If you no longer wish to receive promotional or marketing material from us or any other entity in the FEX Group, please contact FEX on +61 2 8024 5200 or email firstname.lastname@example.org .
FEX does not transfer personal information to overseas parties unless required by law or enforcement activity or unless working with international service providers.
FEX does not collect sensitive information about an individual unless the individual has consented or it is required by law. Sensitive information covers Personal Information such as an individual’s race or ethnic origin; political opinions, membership of a political association; religious beliefs or affiliations; philosophical beliefs; membership of a professional or trade association membership of a trade union; sexual preferences and practices; criminal record; or health information.
Government identifiers (eg TFNs) will generally not be used unless required by law or necessary to complete a transaction or service.
FEX takes reasonable steps to protect Personal Information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure. Where Personal Information is no longer required for the purpose for which it was collected reasonable steps will be taken to destroy or permanently de-identify the information. Further, our employees, agents, contractors are required to maintain the confidentiality of all personal information.
Personal Information is held for a period of up to seven years, depending on the nature of the information being held.
Subject to the exceptions set out in the Privacy Act, you may request access to and correction of the personal information we hold about you. To access or seek correction of any of your personal information please contact our Privacy Officer. We will require you to verify your identity and to specify what information you require.
You may request access or correction to Personal Information held by FEX by writing to our Privacy Officer. Exceptions may apply as outlined in the APPs. A fee may be charged for providing access.
Where we receive unsolicited personal information, we will determine whether or not it would have been permissible to collect that personal information if it had been solicited. If we determine that collection would not have been permissible, to the extent permitted by law, we will destroy or de-identify that personal information as soon as practicable.
FEX may collect personal information from the web sites through its services. Cookies may be used on websites in the following ways:
Information is provided by your browser and recorded into our server logs. This information is logged for statistical purposes only.
We will try not to identify you or your browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs or if your usage is causing technical issues for our website which may need to be resolved. In these circumstances we may need to identify you to contact you.
We may also from time to time email you about an event or new feature that we think might be of interest. If you do not wish to receive such emails, you will be able to remove yourself from this list.
If you have a complaint relating to how we handle personal information, please contact our Privacy Officer or phone +61 2 8024 5200 and we will use all reasonable efforts to promptly determine and correct the problem.
If you are not satisfied with the outcome of your complaint you may contact the Privacy Hotline 1300 363 992 or visit www.privacy.gov.au for information about making a complaint to the Privacy Commissioner.
For further information about privacy issues in Australia, visit the Australian Federal Privacy Commissioner’s website Australian Federal Privacy Commissioner’s website www.oaic.gov.au.
If you have any further queries please email Privacy Officer or phone +61 2 8024 5200